Frequently Asked Questions
These are our most frequently asked questions. If you still can't find an answer to your question, please use the contact box at the bottom of the page.
Q. How long does it take for my products to ship?
A. Most clothing orders take 2-3 business days to fulfill and 1-7 days transit time for US orders. For international orders, the fulfillment times are similar, but please allow 4-15 days for clothing and up to 30 days for non-clothing orders.
Q. Where do you source your products?
A. Most of our clothing and other print on demand products are completed in the United States.
Q. Do you use tracking?
A. Clothing and other print on demand orders are shipped within the US and we will send a tracking number once the order has been shipped from the warehouse.
Q. How can I track my shipment?
A. We will automatically send the tracking number when the goods are shipped. Sometimes, it takes a couple of days for the tracking information to get into the system. Once in the system, the tracking should be fine.
Q. What about taxes and duties for customers outside of the United States?
A. For goods shipped from the United States to international destinations including Australia, the customer is solely responsible for any duties, taxes and other levies that their government might impose on shipments they receive from the United States.
Privacy And Payments
Q. Are my payment details safe?
A. We use PayPal and either Stripe or Shopify Payments to handle payments.
Q. How will charges appear on my credit card?
A. They will appear either as KDrama Gear or TKMS TRADING PTY LTD or a variation depending on how your credit card provider handles their statements.
(Please note: TKMS TRADING PTY LTD is simply the holding company and legal entity for our brand. PTY LTD is short for Proprietary Limited, which is for Australian companies with no more than 50 non-employee shareholders.)
Q. Where are my orders fulfilled?
A. They are usually printed and shipped in the United States.
Q. I received the wrong item or the items are damaged.
A. Please send us a photo and we will follow up. We provide refunds or replacements if the wrong item is sent. If the item was damaged before use including in transit, we generally replace or refund as well.
Q. Do you accept returns if I don't like the item.
A. We generally, we don't accept returns, because we keep our prices competitive. Of course if there are printing issues or you received the wrong item, we can accept returns. But please contact us anyway and we will see what we can do to keep you happy. A happy customer is the best customer.
Q, Can I get a refund if the size I ordered is different to what I expected.
A. We use standard American sizes and the measurements are available on the product pages. All items are printed to customer specifications, so please check the measurements before ordering as we cannot offer refunds if the wrong size is ordered.
Q. How do we contact you?
A. Please use the contact form below.